01
Calls after closing
An inquiry arrives when the office is closed and there’s no one at the desk to take it.
AFTER-HOURS + OVERFLOW INTAKE FOR PERSONAL INJURY FIRMS
Every inquiry deserves a timely response.
Quell helps personal injury firms respond when staff are unavailable or overwhelmed, capture useful preliminary information, and connect an organized lead summary back to the firm’s own team for review and follow-up.
THE HANDOFF, SIMPLIFIED 01 — 04
Inquiry
Prompt response
Structured handoff
Your team follows up
01 / THE CHALLENGE
Where leads
get stuck.
The gap is rarely a lack of care. It’s what happens when a new inquiry arrives while your team is elsewhere.
02
Busy intake staff
Your team is already on the phone or focused on the people in front of them.
03
Voicemail delays
A message waits in the queue before anyone can gather the details needed to follow up.
04
Inconsistent handoffs
Information comes in different formats, leaving your team to piece together the next step.
02 / A PROPOSED PILOT
How a pilot
could work.
A tailored starting point, built around how your firm actually works.
Workflow, hours, channels, and any automation would be discussed and tailored before a pilot begins. Automation may be one component; it does not replace attorneys or intake specialists.
- 01
Understand your current intake process
Start with how your team handles inquiries today, including where coverage gets stretched.
- 02
Define which inquiries Quell should handle
Agree on the situations, channels, and boundaries that make sense for your firm.
- 03
Respond and capture preliminary details
Use the agreed approach to collect useful starting information when an inquiry comes in.
- 04
Deliver a structured summary
Pass the details to your firm’s own team for review and follow-up.
03 / THE PRINCIPLE
Built around
your team.
Your intake process stays yours. Quell is exploring a supporting role for the moments when your team needs another set of hands.
01 Overflow support when intake staff are occupied
02 After-hours coverage as a potential use case
03 Clear summaries handed back to your team
04 Your firm decides how to review and follow up
04 / BEHIND QUELL
Jonathan Bell,
founder.
Jonathan is a computer engineering student at Missouri S&T. He has been speaking with personal injury firms to better understand the day-to-day challenges of intake and where thoughtful support could help.
LET’S START WITH A CONVERSATION
A better handoff
starts here.
If you’re a firm owner or intake manager, let’s discuss your current intake workflow and walk through a short demonstration.
A verified contact method will be added here before outreach begins.